The answers Nina knows.
Everything customers ask us, with the answer Nina gives in the portal. Grows with every new question.
What people ask before they deposit.
Question not here? Nina, the assistant in the portal, answers right away. Or send us a WhatsApp message.
An ad account that sits under a party with history at the platform. You advertise on it as usual, with your own campaigns and your own pixel. The account is in your company’s name.
Yes. The platform’s rules always apply. The difference is what happens next: a replacement account within 24 hours.
We review your request within 24 hours. After approval the account is ready within 2 hours.
Only within the platform’s rules. Gambling, crypto, replicas, supplements with health claims and similar categories are declined. The list is in the terms.
Yes. Per top-up, numbered, as a PDF in your email and in the portal. 21 % in the Netherlands, reverse-charged in the EU with a VAT number, out of scope beyond.
Yes. Credit you don’t spend we transfer back from your account. How that works is in the terms.
