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On working days a person replies within two hours. Nina, the assistant, replies right away, also in the evening.

Nina
AdKit · answers right awayOnline now
When will my top-up be on the account?
Usually within an hour. Your € 500 top-up from 09:41 has been on Studio North since 10:12. Want the invoice?
Ask Nina a question…
Nina, the assistant
Bottom right on every page and in the portal. She looks at your account and never makes up amounts.